6/30/2023 0 Comments Wave bookkeeping app![]() ![]() Not only is there not a change payment button but there's a Q/A at the end of the page where a user specifically asked this question, and there's no answer! I kick myself for picking this software, and we're in the process of moving to Gusto right now. I was notified today that my card declined for some reason so I followed the instructions that Wave emailed me to try to fix it, and it's like someone wrote them without looking at Wave's website because none of the instructions match. The system is also not improving like I'd expect. ![]() The chat bot is not only unhelpful, but real agents are usually unavailable or there's a 20+ minute wait. That's another huge con-there is virtually no support. I chatted and even emailed with various representatives-all of which were super unhelpful, and we ended up wasting a lot of time before just being told this isn't an option. There was no way for us to do this within Wave (you get paid vacation time or nothing). A good example-we had an employee who had maxed out her vacation hours, but we agreed to let her take a few unpaid vacation days. It would be nice if Wave included some intelligence to automatically match the receipt and transaction together, but for now, you need to manually merge each.įinally, as a small point, Wave does not obtain any service assurance through SOC1 or SOC2 reports, an issue that most people wouldn’t ever care about.įor payroll you have no options, and even when they recognize this, they don't provide a solution. For those of us with a bank account and credit card linked to auto import transactions, you’ll get a duplicate: one from the CC, and one from the receipt. While Wave will OCR your receipts and tag them to a category, it will actually post an entire transaction to the ledger when you save it down. The receipt tracking feature is definitely handy to have. This may change in the future, but as it stands, this is the current state of affairs. These reports are completely canned, system generated, and you do not have the ability to create new reports. You get about 12 reports total, some or all of which may not be very relevant to you, depending on your end goal. The reports from Wave are also very limited, so don’t expect any customizable reports as of 08/2019. The user interface will frequently be updated (the reconciliation flow changed 3 times since I signed up about 6 months ago), and new features will constantly be added without any notification, often shifting often things around from where you expect them to be. Wave still appears to be in its infancy, although the product has been there for a while. ![]()
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